Shipping policy
Shipping Policy
Last updated: March 2026
Processing Time
Orders are typically processed and dispatched within 3–7 business days.
Shipping Rates
| Destination | Rate |
|---|---|
| Japan | ¥500 |
| United States | $18 |
| International (excluding US & Canada) | ¥750 |
All international shipments include a tracking number.
Estimated Delivery Times
| Destination | Estimated Transit |
|---|---|
| Japan | 2–5 business days |
| United States | 7–14 business days |
| International | 7–21 business days |
Delivery times are estimates only and are not guaranteed.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the recipient. We have no control over customs processing times or fees.
Please note: Due to current US tariff conditions, Japan Post service to the United States is unavailable. All US orders ship via Yamato Express. The actual shipping cost is $25 — we are covering the difference.
Lost or Delayed Shipments
If your order has not arrived within the estimated timeframe, please contact us via the chat on this store. We will investigate with the carrier and do our best to resolve the issue promptly.
Contact
For shipping inquiries, please use the chat on this store. We respond within 1–2 business days.